Archive for February, 2008

I can’t beat my wife

February 22, 2008

Not that I’d want to (well that’s not true) but I just can’t. Marion always beats me in our evaluation contests (Just what did you think I was talking about?) and last night was no exception.

Evaluation contests are tough. You’ve only got a couple of minutes to sum up a guest speaker’s 5 to 7 minute speech. It’s important to offer some helpful observations while encouraging the speaker to continue to improve.

I don’t do it well. I either hold back in fear of being too tough or I get too tough in fear of being too soft. Marion almost always offers a balanced evaluation that the speaker finds helpful and the judges score high.

But there is some good news! Since Marion has already won the evaluation contest at the Mighty Oaks club and can’t represent two clubs she had to decline to represent First Oakville in the Area contest coming up March 5. Well, guess who placed second? That’s right, so now I will be representing Oakville and Marion will represent Mighty Oaks. Sweet.

Why we read the minutes

February 19, 2008

Here’s my response to an email sent to me today from a new member of our club who will remain anonymous here. They asked if I would coach them on how to make a motion to have the minutes of the club meeting sent to everyone by e-mail and therefore not read at the club meeting. Here’s my reply:

 

Dear XXXXXX:

Not that you asked but here are my thoughts on what’s likely to happen if you move this motion in any form. While you can move the motion, in my opinion, it won’t get passed (might not even get seconded).

One of the educational components of Toastmasters involves how to run business meetings (timed agenda, control the crowd, use Roberts Rules, keep everything legal). Many newcomers to Toastmasters don’t appreciate the value of this training until much later in their time with us. The reading of the minutes allows everyone to contribute to ensuring their accuracy. While that can be done by email, it doesn’t allow the club members to immediately respond to the minutes and to any corrections (which may or may not be accurate). The use of email would likely have the minutes bouncing back and forth with members contributing changes and changes to the changes. Already the executive is hearing complaints about the amount of email (especially people who reply to all when they should address their response solely to the sender…but oh well, that’s another issue).

As it stands now the reading and accepting of the minutes as read or amended means they have the force of law within our club. This has some important ramifications.

There is a reason for all this formality. Not the least of which is the minutes records the official standing of speakers, evaluators and table topic winners. This is of no real importance when it comes to evaluators and table topics but it does have a value when it comes to recording the names of all the speakers and the announcement of the winner. If an International Speech candidates qualifications to speak at the club level were questioned (and they have been in the past) then the minutes of past meeting will show how many times they’ve spoken at the club. We once reconstructed a member’s speaking history over the years so that they could get the advanced designation that they had achieved. The speaker had lost some of his speech books over time (and they don’t really prove anything) so we used the minutes from previous meetings over a span of some years to help this member get their due recognition.

Our business meetings follow the exact form used in annual meetings or board meetings of public companies. It’s the same for all boards including education and library. Most forms of government and charitable agencies and non-profit groups. The use of minutes and Robert’s Rules are designed to shorten business meetings (Which they do. I’ve quit other clubs that don’t use Robert’s Rules as it inevitably comes down to the “old boys” running the meetings.).

Even a passing knowledge of how to run a meeting can make a huge difference in some careers. I used to run a large provincial association’s annual meeting from the back of the room (and now Mr. Chairman you ask for a seconder….). Motions passed at this meeting including changes to the association’s constitution were lawfully passed and no member could show up with their lawyer the next day complaining they had been duped and wanted a change. (Well they could show up, but they wouldn’t win by trying to force a change.)

The business session is all about how do we work together as a group for the betterment of the group and not the sole interest of the individual. Currently we have a member who has complained about the timing of the end of the meeting (strangely they seem to hang around at the end of the meeting but that’s just my observation). It’s my story that they would like to adjust the agenda to “solve” this issue for themselves so they can get home. Regrettably, it’s my opinion that they haven’t taken it upon themselves to ask other members for either their opinions or their support. So each time the the issue is raised at the business session (which is why it exists to allow all members to bring their motions forward regardless of how misguided), they find their motion is defeated and the will of the group prevails as it should. (Of course, they also have the right to leave whenever it suits them. However strangely enough our meetings have been very consistently ending on time (9:30pm) for most of this year. It wasn’t always so.)

If their motion had merit (and in the same manner if the motion you wish to bring forward had merit), then the assembly would move it, second it, debate it and pass it. If the motion has no merit or does not serve the interests of the majority, it will be defeated either in formation (object to consideration) or in voting. Motions which defeat the purposes for which the group meets should be defeated in formation and not encouraged.

By the way, learning how to chair a meeting that ends on time is an art. It requires the chair to talk by telephone to all of the principal participants prior to the meeting to gauge the amount of time each will be given (not arbitrarily taken) by the chair. A professional quality performance by the officers of the evening (especially the chair, the toastmaster and the general evaluator will ensure success) means everybody gets to go home on time. Too few business managers know (or appreciate) how to end a meeting on time. Beginning and ending meetings on time honours the attendees and ensures their return to future meetings run as smoothly.

Also the reading of the minutes is an educational exercise for the secretary who learns how to read in public in a manner which can be heard and understood by all. It is also an exercise in listening which is crucial to the Toastmaster educational program and is written into our organization’s objectives.

Now as to your motion (should you wish proceed) I would suggest that we have a challenge here in wording. The primary motion would probably be to have the minutes sent out by email. Now right away you’ve got a problem beyond the lawful distribution of the minutes for approval (how would that work?) as not all of our members have email!! That will likely be an insurmountable issue. Second it will probably require a second motion to not read the minutes at meetings. If we got this far (which I personally doubt would happen), the debate is likely to go towards if we didn’t read the minutes what would we do with that time? This is a question for which there are probably as many answers as club members so I can’t see a resolution forthcoming.

Hope this helps and good luck with your motion.

Charter Party Photos

February 14, 2008

I’m trying a new online photo service so here is a link to the First Oakville Toastmasters Charter Party 2008 photos.

 

http://picasaweb.google.com/peterwestphotography

What I learned about playing nice

February 14, 2008

Toastmasters is so much more than just a place where nice people learn how to speak in public. Most clubs hold weekly meetings and many clubs have short business sessions as part of the agenda.

At our club, we’ve had a few newcomers who want to eliminate the business session or at least move the speaking part of the meeting to the front half of the agenda and all else to the latter half.

Aside from upsetting the flow of the meeting where the highlight of the night, the speeches, would come way too early for me, a change in the agenda might mean some folks who aren’t thinking clearly might start to leave at the break.

Not only would this be impolite but they’d miss so much of the Toastmaster experience.

I believe I’ve learned more about how to get along with people thanks to our business meetings than anything else I’ve learned after 13 years in Toastmasters.

Since we’re a group, the decisions that affect the group need to be made by the group. It’s not up to the executive to rule (as they only act as trusted servants) and it won’t work for individuals or small groups to attempt to exert their will over the rest of the club. Parliamentary procedures (and of course Robert’s Rules of Order) give us all tools to explore together the wishes of the majority while still allowing the minority to be heard. And, you don’t need to be an expert in Robert’s Rules to use them. That’s why we have a parliamentarian. Any member can ask a question of the parliamentarian (by being recognized by the chair). The question can be as basic as I want to move a motion Mr. Parliamentarian, how do I do that? (I’ve seen this actually done.)

In the case of the newcomers who want to change the agenda, I’m suggesting one of them should move a motion to review the club agenda. Then, in order to provide a venue for a full discussion, I’d move that we take the main motion off the table and strike a special committee to report back their research to the club in let’s say a month’s time.

As it stands now, it appears to me it’s not likely that most members will be interested in continuing the discussion about the agenda during regular club meetings but a report from a special committee will allow us all the opportunity to hear what’s being considered at a later date and then vote on it in an effective manner.

Now if the members of the club have no interest in forming a committee, they can vote this motion down and we will address the main motion of reviewing the agenda.

Call to order

February 8, 2008

We blew it. Last night during our new business session one of our members made direct reference to another member’s motives. The offended member rose (and should have risen on a point of personal privilege) to state he was offended. And the debate continued unaffected.

Here’s what should happen. When one member makes reference to another’s motives the chair (or any member) should immediately rise and call the member to order as the reference is clearly out of order.

I rolled over in bed this morning and mentioned this point to our chair — It’s okay. We’re married. :) Had our chair been on top of the conversation it would have been her job to call for order but often chairs have a lot on their mind and may miss a breech of parliamentary procedure. If they do, then it’s up to the rest of us to help the offending member understand the impropriety of their statements.

We learn by doing and I’ve been guilty of this offence myself.

 

I had a dream

February 3, 2008

I had a dream last night. I dreamt that we were at our First Oakville Toastmaster meeting. The new business session had just started and as the chair banged the gavel a new member raised their hand.

The chair recognized the new member who rose and said: “I move we end the use of Parliamentary Procedure and Robert’s Rules of Order at First Oakville Club 2245.”

Surprised not to hear an objection to consider the chairperson asked if there was a seconder to the motion. A hand went up.

“Seeing that there is a seconder,” said the chair, “would the member who moved the motion like to speak on it?”

“Yes I would,” said the new member rising to speak. “I find Parliamentary Procedure to be confusing and Robert’s Rules only serves those who know them inside out. This is not why I came to Toastmasters. I want to speak and I want to hear others speak. I don’t enjoy these business meetings and in fact would like to see them ended all together.”

At that instant another member stood and interrupted the speaker by saying: “Madame Chair, I rise to a point of parliamentary inquiry.”

The Chair turned to the first speaker and asked them to please be seated and said to the second speaker: “State your parliamentary inquiry.”

“Thank you Madame Chair. Is the mover of the motion now making a new motion?”

With that the speaker sat down and the Chair addressed the first speaker by asking: “Are you making a new motion?”

Sensing there might be a Parliamentary trap about to be sprung the mover of the motion rose and said “No Madame Chair.”

And with that, the Chair indicated that the mover still had the floor and should continue.

“Well that’s about all I have to say.” said the mover somewhat unsure of what to say now. “I guess I want to conclude by asking for everyone’s support.”

With that the mover sat down.

For a moment there was a silence in the room as if the members didn’t know what to do next. The Chair looked about and asked if there was anyone wishing to speak for or against the motion.

From her place at the lectern, the Chair could see a hand rise up. The chair recognized the member before her indicating an older memeber at the back of the room.

“Thank you Madame Chair. I rise to speak against the motion before us.

“While I appreciate the mover of the motion’s confusion surrounding Parliamentary Procedure and Robert’s Rules, I offer to him that he has already learned how to ask for what it he desires to see happen. Whether he realizes it or not, he has begun to learn the fundamentals of debate.

“Nevertheless, I do sympathize with the member for I do remember when I first joined Toastmasters I too found the business sessions confusing and tedious. I really just wished the executive would meet during executive meetings and leave the rest of us alone. I wanted it that way because that was the way decisions were made in my workplace and it seemed to work out there.

“Anyway, unlike the mover of the motion, I didn’t do anything but suffered for many months during our business sessions. To amuse myself, I often silently practiced my speeches until the break was called.

“As I said, this club has been using Parliamentary Procedure and Robert’s Rules for as long as I can remember. It has been using them for as long as my mentor, who has now past away, could remember. Over those many years I have determined that they have served us well.

“How so, you might ask? Our club over the 50 years of its existence has been blessed with a membership comprised of some of the finest speakers and debaters ever seen in District 60 and dare I say any other Toastmaster district.

“This ability to speak and debate isn’t the natural manner of ordinary people. It is a learned skill and even the most timid and shy among us can learn it. And, over the years I have witnessed this to be true.

“These forceful debaters often came equipped with equally forceful personalities and ways of getting things done that often used the ways of business, that is to say command and control tactics which didn’t serve them here. Some of these people, and I have been accused of being one of them, could quite frankly be grand pains in the butt.”

“Some of us, and I again recognize myself here, were unhappy with some aspects of the program and we wanted someone to fix it. Of course, at the time I didn’t understand that there wasn’t anyone to fix anything. We the members were responsible for making changes.”

At that point another member rose and yelled at the chair: “Madame Chair. Does the member have a point he’s making?”

The Chair indicated that the older member should sit as she turned to the interrupter and said “You are out of order. Sit down.”

The interrupter did not sit but continued his appeal by saying “Oh please Madame Chair, I’ve heard enough. Let’s vote.”

“Sit down,” said the Chair.

“No I want this to end,” said the member.

And with that the Chair turned to the Sergeant-At-Arms and said: “Sergeant-At-Arms. You are to form a committee of a sufficient number of volunteers to assist you in escorting the member, indicating the interrupter, out of the room.”

“I appeal the decision of the chair,” said the interrupter.

“An appeal of the Chair’s decision as been launched,” said the Chair giving the interrupter much more latitude than some would. ”Is there a seconder?”

A hand went up.

“Seeing there is a seconder, those in favour of sustaining the decision of the Chair say ‘aye’. Those opposed say “no’”.

“The ayes have it,” declared the Chair as another member yelled out “division.”

“Division has been called,” said the Chair. The Sergeant-At-Arms will count the vote. All in favour raise their hand. All opposed now raise their hand.”

The Sergeant-At-Arms reported 15 in favour of supporting the chair and 5 against indicating a simple majority win.

“The decision of the Chair stands and the member will cease. I will now ask the speaker to continue,” said the Chair looking somewhat sternly at the offending member who wisely remained in their seat.

“Thank you Madame Chair. The member’s point while lost is still well taken by me. I do go on.

“Here’s my point and to some extent it was well demonstrated here.

“Parliamentary Procedure and even Robert’s Rules of Order can trace their existence back to the earliest days when our historic ancestors gathered together to make decisions.

“But it wasn’t until the year 1215 that a document was written called Magna Carta which is Latin for Great Charter. It was also called Magna Carta Libertatum or the Great Charter of Freedoms and it was forced upon King John following disagreements among Pope Innocent III, John and his barons.

“The Charter came about because the Barons were fed up with paying for the king’s military adventures. They were also unhappy with the king’s unpredictable and capricious  ways.

“The Charter, among many other things, required the king to renounce certain rights, respect certain legal procedures and accept that his will could be bound by law. It protected the rights of all citizens whether free or not and was especially clear on a concept called habeas corpus which allowed appeal against unlawful imprisonment – a clause the American government is struggling with today around the detainment of capture terrorists including a teenage Canadian boy they are illegally holding in Guantanamo Bay Cuba.

“Nevertheless the king was reluctant to see his powers reduced so some of his most important barons having had enough entered London on June 10 in force.

“The city showed its support by opening its gates to the assembly and the king was forced to meet with the barons in a meadow outside London at Runnymede where, in exchange for their oaths of fealty, the king signed his name to the formal document and his Great Seal was attached to it.

“Of course, this was not the end of it. As soon as the barons left town King John renounced the Charter and England fell into a period of civil war which did not end until John’s death from dysentery the next year.

“John’s son Henry was quickly crowned Henry III and he quickly reissued Magna Carta. Henry reigned for 57 years, the longest of any monarch.

“The influences of Magna Carta can be found in the laws and constitutions of many countries but none more so than those countries of the Commonwealth and the United States of America.

“So what has all of this to do with us here today? It would seem to me that if we allowed this motion to pass, our ability to control our own destiny would revert back to the days of the King.

“We would be subject and compelled to follow whatever clique had the most members or which ever member held the reigns of power by force of character or even by threat of physicality.

“Our ability to debate each other would be lost. The voice of the minority would not be heard and it must be heard or else we may disenfranchise a member or a group of members and this is not the Toastmaster way.

“Our chairperson would be empowered to make rulings, not decisions, which we would have to live with. And, if we didn’t like the rulings of this day our only recourse would be revolt.

“Sounds far fetched? Not at all. Over the years our members have had issue with our executive in whole and in part. They have been moments in our history when some members have had to be reminded that they do not rule but serve and they serve the will of the assembly which is expressed during our business meetings. We have had individual members who attempted to get their way without seeking consensus. And there have been disputes among individual members. One would expect nothing else from an assembly of strangers which sees an expected turnover of 30 per cent annually.

“There have been some members who, over the years and in their frustration with how things got done, had advocated for a more powerful executive. They wanted an executive which made rules for the good of us all at private meetings held away from the club. In this manner they argued, we could get on with the business of being Toastmasters.

“Well I put it to you that the business of Toastmasters is so much more than merely learning how to get up on our feet and make noise. Here we learn priceless lessons around working together. Of creating consensus. Of making decisions for the good of Toastmasters. And of mentoring those who have yet to understand all that is here for them.

“The three principles of Toastmasters are speaking, listening and leadership and what we do here during our business meeting is of equal importance to all else that follows.”

With that the member sat down. A vote was taken and counted and to everyone’s surprise the motion was lost unanimously.

Why Parliamentary Procedures

February 2, 2008

To my post on Parliamentary Procedure (which is both a post and a permanent page) First Oakville President Matt Wagner has left a very thoughtful comment which I encourage you to read in full.

And I do want to comment on one point that Matt makes as follows:

The question begs to be asked is: why does Toastmasters have Parliamentary Procedure in the agenda? What purpose does it overtly and covertly fulfill? Where else other then a Toastmaster meeting is it useful to my career or to progress in my life?

Think about our Toastmaster clubs and who attends. Every club needs at least 20 people to join before it can be granted a charter from Toastmasters International. These 20 people need to find a way to create a club that works for them. Everyone of these individuals has something to offer and may have very strong opinions about how “their” club should run.

Toastmasters International, in its wisdom, does not dictate the exact manner in which a club should operate. It does provide guidelines and there is a club mentoring program to help new clubs get off the right foot but when it comes to the details, it’s up to us.

Consider how people get things done in today’s workplace. Or consider how decisions were made in your family. My experience is that for the most part decisions are made by leaders (the boss, mom or dad) and the rest of us (employees, family members) go along for the ride. Sure there might be some discussion and maybe even dissent but “father knows best” seems to be the overriding operating principle.

In Toastmasters there are no leaders. Our executive members are trusted servants. They do not make decisions for the club. They carry out the decisions that the club mandates to be carried out.

This means we are all responsible for the success (or failure) of our club and our own educational program. There is no dad or boss to appeal to. No one is there to “fix” anything.

If we want to see a change, we need to find a way to convince our fellow members that our idea has merit. This is a new concept for many.

Trying to get our way (which may in fact be the better way) by forcing decisions or complaining just isn’t going to work in a Toastmaster club. We have to learn how to cooperate with each and use the power of debate to sway opinion.

And how do we do that? We use a set of rules. They are called Robert’s Rules of Order and, as I said elsewhere, they are used by governments, churches, non-profit agencies, public companies, hospital, library and school boards to reach decisions that affect all.

Parliamentary Procedure using Robert’s Rules is designed to speed up meetings and limit fractious and protracted debates.

Without Parliamentary Procedures and Robert’s Rules we are left to be governed by whoever has the most power or force of will. We may find ourselves at the mercy of tyrants and cliques who may or may not govern with the best interest of Toastmasters in mind.

This is not the Toastmaster way.

How to write a great speech

February 1, 2008

There is nothing to writing. All you do is sit down at a typewriter and bleed.
Ernest Hemingway

Writing a great speech is just as difficult as writing a poor one.

You’ve got to ask yourself: Why this speech and why this audience? If you do this one thing, people will at least listen. And they’ll listen because they sense that you’re talking about them to them.

I don’t care how wonderfully crafted your speech is because if it doesn’t relate to me in some meaningful way I’ll tune out and all that work will be lost.

All great speeches have great beginnings and great endings. It’s what’s in the middle that’s the challenge.

All great writing is rewriting. Go through your speech with a big fat red pen and stroke out every unnecessary word. Kill all your pet phrases. Blot out all cliches. Use Anglo-Saxon verbs. Don’t use complicated and passive verb forms.

Read your speech out loud. Your ear will tell you more about what’s wrong (and right) with your speech than your eyes will. Your eyes will lie to you. Your brain won’t see the errors. When you read your speech out loud, you’ll stand a much better chance at hearing where it goes off the rails.

Great speeches are simple. The speak to the heart and not the head. They take risks. They compel people to listen to them. They scream out “hear me.”

Don’t write small speeches. Your speech about your day at the beech or your pet dog can be a “big” speech if you put your heart into it.

Now get writing.

 

How to organize a meeting

February 1, 2008

A question came up last night about how does a meeting get set up? It doesn’t just happen. Here’s what typically takes place:

  1. The VP of Education sets and publishes the schedule weeks in advance. (This means if you know you can’t fulfill your role then talk with the VP of Ed right away and see if someone else is willing to do it. If you wait until a few days before the meeting, then it’s your responsibility to find a replacement.)
  2. By the way, in my opinion firing off an email saying you’re looking for someone to take your role doesn’t end your responsibility. If the email works, great. If it doesn’t then please get on the telephone and call those Toastmasters who don’t have roles to see if they’ll help you out. Just walking away from your responsibility says a lot about who you are and how you keep your word* **.
  3. The designated chair then calls everyone on the agenda to confirm their roles. (The exceptions are the speakers who are called by the Toastmaster and the evaluators who are called by the General Evaluator.)
  4. Once the chair hears from the Toastmaster about who are the confirmed speakers and from the General Evaluator who reports on who is evaluating whom, then the agenda is written.
  5. Any changes after this point adversely affect the meeting.
  6. This is the same thing that will happens in the workplace. The ability to show up and perform your function after you’ve committed to do so, is one of the teachings of Toastmasters.
  7. * As a coach, I offer to you this thought: How you are in one thing is how you are in all things. If you’re not showing up when you scheduled to do so at Toastmasters, where else are you not showing up……Hummm!!!
  8. ** When it comes to keeping our promises I try and live by the principles offered by Don Miguel Ruiz in this book The Four Agreements. This is hard to do.

After letting this post sit for awhile I come back to it with the thought that it could be perceived as too harsh (which is one of my failings). If the reader finds it too harsh, I apologize.

Three great speeches

February 1, 2008

At First Oakville’s regular Thursday Night meeting we heard three relatively new speakers give really excellent speeches. Now every speech needed some work but that’s the reason why we do evaluations.

I know whenever I give a speech the evaluations I get are really helpful. There’s lots I don’t catch when I’m writing and practicing my speeches. Now I’m lucky to be married to a very successful and accomplished Toastmaster so I have the benefit of getting an early evaluation.

But everyone can do this. One of the Toastmasters I mentor called me prior to giving their speech and read it to me. I offered some comments and they made some changes that I think really worked.

Sharing our speech with someone we trust to give us an honest and uplifting evaluation is critical to developing great speaking skills. And I know it works. I’ve seen people come into Toastmasters who could barely put a sentence together because they were so nervous and two years later they’re competing in speech contests! Fabulous!

Unless you’re living on top of a mountain, there’s a Toastmaster International club near you. Everyone is invited to attend their first meeting (at our club it’s your first three meetings) as a guest.